FREQUENTLY ASKED QUESTIONS
FIT & MATERIALS
What is Bio-Acetate? Unlike cheap, petroleum-based plastics, our frames are made from Bio-Acetate. It is a premium, plant-based material derived from wood pulp and cotton fibers. It’s highly durable, flexible, and best of all, biodegradable.
Are your lenses UV protected? Absolutely. All GCraze sunglasses come with premium CR-39 lenses that offer 100% UVA and UVB protection. Your eyes are fully safe from harmful rays.
Can I put prescription lenses in your frames? Yes! Our frames are "RX-Ready". They are built with optical-grade wire cores and hinges, meaning you can take them to your local optometrist to have your custom prescription lenses fitted without any issues.
How do I know if a frame will fit my face? We provide detailed measurements (Lens width - Bridge width - Temple length) on every product page. If you need styling advice, our frames are generally designed for a medium to wide, unisex fit.
SHIPPING & RETURNS
How long does shipping take? Orders are typically processed within 1-3 business days. Standard shipping usually takes 7-14 business days depending on your location. You will receive a tracking number as soon as your order ships.
What is your return policy? We want you to love your new look. We offer a 30-day return and exchange policy. If the vibe isn't right, just return the glasses in their original, unworn condition within 30 days of delivery. Please visit our Returns Portal to start the process.
Do you ship internationally? Yes, we ship worldwide! International shipping rates and times will be calculated at checkout.
SUSTAINABILITY
What does it mean to be Carbon Neutral? It means we take responsibility for our footprint. We calculate the carbon emissions generated from our manufacturing, operations, and shipping, and we invest in certified environmental projects (like reforestation and renewable energy) to offset 100% of those emissions.